(And, now, with Virtual Lines becoming more prevalent post-COVID, the pass’s handling at the two theme parks has become a bit closer to that of the water park’s. Universal Orlando provides an assistance passes for people with disabilities. The following rides utilize stairs as part of their queue experience, but elevators are available and may be used by any guest with mobility or health-related issues – simply speak with a team member, who will help you find the closest one. If the posted wait time is 30 minutes or more, the attendant will write on the pass what time to return to ride that attraction. Get the latest accessibility information for guests with hearing disabilities, vision impairments, cognitive disabilities, and those using wheelchairs, prosthetics, oxygen tanks and service animals on the following tabs. We will get a wait time for one ride but if the next ride is over a thirty minute wait, the ride attendant at the second ride is unable to give us a time to return or access the second ride until we actually ride the first ride. There is a lot more awareness of it and i have seen lots of people wearing t-shirts advertising autism support groups and i've also seen lots of cars with stickers in them that refer to autism. Both wheelchairs and ECVs are available to rent, and all Universal parks, CityWalk, restaurants, restrooms, and hotels are wheelchair and/or ECV accessible, with elevators or ramps typically available wherever there are stairs. The problem we have encountered with the AAP is on really crowded days at Universal Orlando when the wait times for most rides is more than thirty minutes. Finally, if you are an annual passholder, the pass can be issued for up to 14 consecutive days, so you will not have to return to Guest Services within that time period. For more information about advertising with us, please. Universal’s attraction assistance pass is designed to allow visitors with disabilities to schedule a line return time comparable to the current wait for the desired attraction. (Just remember to stow the lanyard pocket in your shirt or top before riding coasters or other rough rides!). We will never spam you. All three major amusement parks (Walt Disney World, SeaWorld and Universal Orlando) provide assistance passes for guests with autism and other developmental disabilities. Universal’s free guide, “The Rider’s Guide for Rider Safety and Guests with Disabilities,” is available for download on their official website. ), OI Universal Center » The Script: TICKETS, PACKAGES & PLANNING. Imagineering school won’t be too far behind. Universal Orlando Resort changed to their current Attraction Assistance Pass system in 2010. Your boys will love it. Entrances to shows will be marked with universal “handicapped/disabled” signs – use these if you can’t climb or descend stairs. All other rides, meanwhile, will still take advantage of the pass. Ramps are built at the recommended incline, and there are courtesy manual wheelchairs available for use by ECV riders (or for those using canes, walkers, crutches, or other mobility aids who need assistance in the queues). While neither completely worked out, he now is the editor of Orlando Informer, along with being its main writer and podcast co-host. Guest Assistance Passes aka Disability Passes All three of Orlando's major theme parks (Walt Disney World, SeaWorld and Universal Orlando) provide assistance passes for persons with disabilities. AutismAtTheParks.com is designed to provide information about vacationing in Orlando, Florida at Walt Disney World, Universal Orlando Resort or SeaWorld for those families that may have a family member with autism or other developmental disability. Our site is not endorsed by, authorized by, or affiliated with Universal Orlando Resort or any theme park. After you have experienced the attraction, you may use your Attraction Assistance Pass to obtain a return time at another ride. You can obtain them at Guest Relations as you enter the park. His second was an Imagineer. Which Universal Orlando theme park is better? 3 BIG reasons why I love Universal Orlando, 10 most intense rides at Universal Orlando, 10 steps to enjoy your summer vacation at Universal, 10 things to do at Universal (besides visiting the parks), 11 future attractions coming to Universal in 2017 and beyond. You can get the disability pass at Guest Relations as you enter the park. Universal Orlando Resort Guide for Rider Safety and Accessibility, How to use the Attractions Assistance Pass, Hagrid’s Magical Creatures Motorbike Adventure, Universal Guide for Rider Safety and Accessibility, Harry Potter and the Escape from Gringotts, Race Through New York Starring Jimmy Fallon, The High in the Sky Seuss Trolley Train Ride, Best day of the week to visit Universal Studios Florida, Islands of Adventure, and Volcano Bay, Best time of the year to visit Universal Orlando Resort, Dining reservations at Universal Orlando – complete guide. ), Skip to: Accessibility overview | How to use the Attractions Assistance Pass | Mobility access at attractions. Below is a summary of the assistance passes for Universal Orlando Resort for guests with autism or other developmental disabilities. Jurassic World VelociCoaster’s walls are down! **If you’re staying on property at Portofino, Hard Rock or Royal Pacific you get free Express passes and won’t really need the assistance pass. Advertise on our website and/or in our newsletters. Be aware that the AAP is a return-time pass and is not necessarily meant for immediate entry on the rides. However, the passes are different at each park, in both appearance and how they can be used. (Again, the use of stroller in this guide only refers to those who have received the “stroller as a wheelchair” designation from Guest Services.). Many ride platforms or ride vehicles have also been adapted for easier transfer, and if mobility aids cannot be taken on a ride, they are held by team members and returned when the rider disembarks. This is the pass given to people who have a disability or medical condition that makes waiting in … There are several ways you can help support us. Description of the Attraction Assistance Pass as found in the Rider's Guide. Note: Attraction Assistance Passes are only accepted for Universal Studios Florida and Islands of Adventure; Volcano Bay employs the use of TapuTapu, a Virtual Line system. We have written this section for guests who are handicapped or will be with folks who have special needs desiring to visit Universal Studios theme park, Islands of Adventure or City Walk. Universal's attraction assistance pass (AAP) Universal Orlando provides an assistance passes for people with disabilities. If your physical disability can be accommodated by renting a wheelchair or ECV (scooter), you are most likely not eligible for a disability pass. Even still, we continue to recommend that you carry something from your doctor about your disability or condition when traveling in the event of a medical emergency or loss of medications or supplies. We've covered both Universal's Islands of Adventure and Universal Studios Florida, so let's get hopping! Our two children are Autistic, and unable to wait in long lines, due to their … Amazon affiliate links whenever you purchase items from Amazon.com. Universal Orlando™ is also home to Universal CityWalk™, where the best in casual and fine dining, live music, movies, shopping and the phenomenal Blue Man Group show await. You may, however, experience any attraction with a wait time of less than 30 minutes without losing your current reservation. Some attractions load guests from both sides of a ride vehicle. (If you prefer a hard copy, this can be obtained at Guest Services.). If your special-needs child uses a stroller, make sure you request documentation in Guest Services to use the stroller as a “wheelchair” in the parks, which will allow you to take your stroller into the queues wherever they are accessible to wheelchairs. Thanks for visiting our site!! For example someone with autism. It provides greater access and, as a result, is more difficult to obtain. So you'll be fine. As with most theme parks in Orlando, Universal goes overboard in making … Most parks now offer help and alternative ways to experience the fun that many others take for granted, and Universal Orlando is no exception. For the next 45 minutes, we walked around the park trying to find another ride less than a 30 minute wait time. Universal Studios Florida: No Disabled Veteran Discounts and Expensive - See 39,729 traveler reviews, 27,888 candid photos, and great deals for Orlando, FL, at Tripadvisor. This usually means that the queues will have stairs that may go over the ride track, so you may need the use of the elevator. You do not have to give Universal a diagnosis, but you will have to advocate for yourself and state the accommodations that would mitigate you or your family member’s experience in touring the parks. Universal offers the Universal Orlando Resort Guide for Rider Safety and Accessibility for all guests to become familiar with attraction restrictions and requirements that are necessary for riding, as well as certain ride elements that not everyone may be able to enjoy (e.g., those who are prone to motion sickness). The disability passes are really made for people that can’t be in a line. Please let us know by posting in our. This guide not only covers those with disabilities but also provides information on height restrictions, restraint systems, and other topics that may be of use to visitors. All the lines at all the parks are wide enough to allow for use of a wheelchair. The Universal Studios guest will receive a placard with the date, the guest's name, number in party and a barcode imprinted on it. When you return to Spider-man at 2:45 pm, the attendant will escort you to an alternative entrance bypassing much of the regular line. Universal Studios Florida: NOT autism/disability friendly - See 39,716 traveler reviews, 27,877 candid photos, and great deals for Orlando, FL, at Tripadvisor. Note: the disability pass program described below is specifically intended for guests – or their families – who are visiting Universal with intellectual and select physical and learning disabilities. We utilize cookies to ensure that we provide you the best experience on our website. An international traveler’s guide to Orlando International Airport. Travelug family39. This means that, if you receive a reservation at one attraction, then choose to get a second reservation at another ride without having used your first, you forfeit the earlier reservation. However, the passes are different at each park, in both appearance and how they can be used. She is going blind and can not stand for long periods. The pass itself resembles a regular admission ticket, and one will be issued to each member of your party. It is usually only given when it has been demonstrated that the AAP does not work for guests with certain disabilities, typically cognition challenges or certain autistic sensory issues. Front of Universal's Attraction Assistance Pass. Back of Universal's Attraction Assistance Pass. This is our review of the guest assitance pass at Universal Orlando. We’ll get into all the specifics as we go along, but it’s important to make note of this, generally, up top. Do you have a question about the information on this page, would like to provide feedback, or did you spot an inaccuracy? © Orlando Informer, LLC 2011 - 2020. Visiting theme parks with a person with disabilities can be an anxious time for families, and there are more recognized disabilities than ever before. Additionally, other accommodations may be available as determined by Universal’s Guest Services. If you have purchased Express Passes or are staying at one of the Universal Orlando hotels that offer them as a perk in lieu of a disability pass, you will also need to request a Virtual Line reservation to nab a spot at Hagrid’s Magical Creatures Motorbike Adventure, Pteranodon Flyers, or The Bourne Stuntacular (since they don’t accept Express). Once there, you can speak with team members who will evaluate your specific issues and offer the various accommodations that are available. Like all of the major Orlando theme parks, Universal is set up to accommodate guests with a wide range of disabilities or special needs. (Accessibility information for those with mobility issues can be found at the end of this guide.). Universal's Attraction Assistance Pass (AAP) works similarly to the Disneyland Disability Access Service (DAS), although AAP still uses a paper system, whereas DAS has gone digital. The policies and procedures of other businesses may change at any time without notice. Speaking of which…). The pass gets you a return time if the wait is longer than 30 mins and if it’s 30 or less you go right into the Express line. (Also, it’s important to point out that, since Universal reopened its resort after the extended COVID-19 closure, it has slightly altered its disability accommodations. There is also a pass called the Express Guest Assistance Pass, or Express GAP, for use at the two theme parks. Keep your Attraction Assistance Pass handy, because you will need to show it to the team member at the entrance of each attraction. She has severe diabetes. This is information about the Attraction Assistance Pass at Universal Orlando. Universal Orlando disability assistance I told Carolyne about Universal’s Attraction Assistance and Guest Assistance Passes and said that it would be a good idea for her to make that request. A ll the Orlando Theme Parks prior to 2010 had a system that allowed a guest with a disability to immediately enter the Fast Pass, Express Pass or Quick Queue line or alternate entrance as appropriate. Prize must be redeemed by December 31, 2021. The attendant wrote a time for us to return 90 minutes later. Due to increased demand while we limit attendance as part of our enhanced procedures, parks may reach capacity Saturdays and holidays in December. Once you have reached your return time (remember that you can have two simultaneously), present your virtual reservation along with your AAP to the team member at the attraction’s entrance. Otherwise, it’s issued for the length of your stay. Mario Kart revealed, VelociCoaster’s walls come down, and the best Universal Partner Hotels: Your weekly theme-park recap (Nov. 23-30, 2020), Mario Kart and Yoshi’s Adventure REVEALED, Universal Snapshot: Complete overview of everything that is happening RIGHT NOW across Universal Orlando Resort, FREE 12-month Universal Orlando crowd calendar with park hours & special events. Unless you have received prior written authorization from us, you may not copy, redistribute, publish, sell, or otherwise make the original contents of this website available to third parties. Theme Park Services for Guests With Special Needs in Orlando. ), or rest, shop, or enjoy a show for 45 minutes. Universal Orlando Resort From high-speed attractions to energetic live shows to large walk-around characters, many of the entertainment offerings at Universal Orlando Resort’s theme parks may provide challenges to guests with certain cognitive disabilities. Since these passes will have to be shown often, they were designed to fit in the convenient and easy-to-use standard plastic pockets of Universal lanyards that are worn by many guests. Plus, you'll find information about accessibility features at Universal Orlando Resort™ hotels. Attraction queues are wheelchair accessible, and queues have been adjusted to meet or exceed ADA standards. If you or a family member require assistance for a disability or special need, head to Guest Services, which is located to the right once you’re through the turnstiles at either Universal Studios Florida or Islands of Adventure. In some circumstances, especially those involving complicated issues – or if you just feel it would be difficult to discuss the situation while in an open lobby setting – you might consider requesting the assistance of Guest Services in advance of your visit. A big part of this is the utilization of Virtual Lines, a return-time reservation system, for every guest possible – including those with disabilities. Actual example: The wait time for Harry Potter’s Forbidden Journey was 90 minutes. All in all i think that the USA accomadate people with autism much better than here in the u.k. (Thanks again to OI contributor Debi for providing this guide. Marc N. Kleinhenz’s first dream in life was to be an astronaut. You can get them at Guest Relations as you enter the park. Universal’s Volcano Bay is closed for the season and will reopen on or before March 1, 2021. If your chosen ride employs a Virtual Line, you will need to use the Universal Orlando app to acquire a return time, just like (the new) normal. Join our free email newsletter for access to the latest news, tips, and exclusive content only available to subscribers. After an hour of no rides and trying to prevent our son from having a meltdown and possible self-injurious behaviors, we decided it was best to leave the park, which we did. Universal Studios Florida, Universal’s Islands of Adventure and Universal CityWalk are open daily. You can get the disability pass at Guest Relations as you enter the park. Don't forget to check out our Overview of Universal's Attraction Assistance Pass. The world's best resource for Universal Orlando vacation planning, Comprehensive, obsessively updated, and completely free, At Orlando Informer, we work diligently to keep information up to date. Therefore, Orlando Informer, LLC makes no warranties regarding the accuracy or completeness of any content contained herein. Those who do use the elevator are automatically sent to the side of the track that doesn’t need to use steps. The party heads to the attraction of choice and gives the placard to the attendant. If the posted wait time is less than 30 minutes, you will be directed to an alternative entrance/queue which is usually the Express Pass line. Universal Orlando Attraction Assistance Pass 101 If you’re planning a trip to Universal Orlando and you or someone in your party requires special needs assistance, then the Universal Orlando Attraction Assistance Pass, also known as AAP, is exactly what you’re looking for. If that’s the case, you’ll just treat it as if it were any other attraction – whose instructions we’re getting to now. He’s also written for 32 other sites (including Screen Rant, IGN, The Escapist, and California Informer), has had his fiction featured in several publications, and has even taught English in Japan. IMO Universal has a pretty good system. At Universal Orlando, the only way to get a Universal Express Pass is to purchase it separately or to acquire it as a perk of being a guest at the on-site resort. Whether you have a temporary need for a wheelchair or a regular need for vision or hearing assistance, you can enjoy just about everything that Universal has to … We’ve created this guide so that these guests and their families can enjoy their time I will be getting her a wheel chair . Tips for Travelers with Disabilities in Universal Studios Florida ... Universal Orlando does allow them inside its parks. 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